FAQs
Please check for your confirmation email or please go to the contact page for assistance.
You'll get your invoice after check-out. This email will come from WeTrip.pk or a partner company.
If WeTrip.pk charged you incorrectly: Please go to the contact page to contact us. We'll likely need a copy of your bank statement showing the incorrect charges as well as your booking confirmation number.
If the partner company charged you incorrectly: Please reach out to them directly for help.
You’ll find your payment confirmation in your confirmation email. You may also contact us for confirmation.
WeTrip.pk will charge your card for the total price of the booking when you book. If you are looking for more information about your payment, please check your confirmation email or contact us.
No, you don’t need to do anything. We charged you for the price of the booking. If there are additional taxes or charges this information should be displayed on the invoice.
Sometimes, you are expected to pay taxes and charges upon arrival. If this is the case, the amount is stated before you book and in your confirmation email. If no amount is stated, you should not pay anything upon arrival.
If the partner company requests money from you and you believe this is incorrect, please contact us from the contact page.
If your booking has been cancelled, WeTrip.pk refunds you immediately. The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.
If your booking is non-refundable you cannot cancel. If your booking is free cancellation or partially refundable, check your confirmation email or confirmation page in the Bookings section of your account for the cancellation costs.
It's not possible to make any changes to your booking. This includes actions like changing the stay dates, guest name or email address. Please contact us for any possible changes, Additional payment may apply.
Because this booking is facilitated by a partner company, the rooms may be overbooked. If that's the case, the partner notifies us. Next, we refund you and cancel your booking.
The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.
If your booking is non-refundable, you cannot cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email. Or Check with our team!
After you cancel a booking with us, you should receive an email to confirm the cancellation. Check your inbox and spam/junk mail folders.
If you’ve received an email from WeTrip.pk cancelling your booking, your booking has been cancelled and we’ve refunded you. The processing time depends on your bank. If you have questions, contact your bank directly.
You can find this in your booking confirmation email.
You'll get a confirmation email once your booking is confirmed. This should only take about two minutes but sometimes can take longer. Please check your spam/junk mail folders for this email, it may be there by mistake. If you still haven't received any emails, reach out to our Customer Service team.
We always resend your confirmation email a few days before check-in or trip. If you have a eTrip.pk account, you can also find your confirmation under the Bookings section in your account. If you still need us to resend your confirmation email please reach out to our Customer Service team.
Please contact or Whatsapp your queries, check contact page?
If you cancel your participation 30 days before the trip we charge a 15% deduction, 15 days before the trip means a 35% deduction and no refunds are offered if you cancel your participation 7 days or less. These deductions do not include any bank transfer charges.
