April 30, 2021
First things first – your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using WeTrip.pk services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ interest and are transparent about the processing of your personal data.
This document describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data (such as the right to object) and how to contact us.
If you’ve used us before, you know that WeTrip.pk offers online travel-related services through our own website, as well as other online platforms such social media. We’d like to point out that all the info you’re about to read generally applies to not one, not two, but all of these platforms.
In fact, this single privacy statement applies to any kind of customer info we collect through all of the above platforms or by any other means connected to these platforms, such as when you contact our customer service team by email.
If you’re one of our business partners, check out our Privacy Statement for Business Partners to understand how personal data is further processed as part of the business relationship.
We might amend the Privacy Statement from time to time, so we recommend revisiting this page occasionally to make sure you know where you stand. If we make changes to the Privacy Statement which will have an impact on you (e.g. if we intend to process your personal data for other purposes than previously communicated), we’ll notify you of these changes before the new activities begin.
And now, the sad but necessary part: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next trip through us.
Terms we use in this Privacy Statement
“Trip” refers to the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.
“Trip Provide” refers to the provider of accommodation (e.g. hotel, motel, apartment, bed & breakfast, landlord), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, trains, flights, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the platform.
“Trip Service” refers to the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by WeTrip.pk in regards to various products and services as from time to time made available by Trip Providers on the platform.
“Trip Reservation” refers to the order, purchase, payment, booking, or reservation of a Trip.
What kind of personal data does WeTrip.pk collect?
We can’t help you book the perfect Trip without information, so when you use our services there are certain things we ask for. This is typically routine info – your name, preferred contact details, the names of the people traveling with you, and your payment info. You might also decide to submit additional info related to your upcoming Trip (e.g. your anticipated arrival time).
In addition to this, we also collect info from the computer, phone, tablet, or other device you use to access our services. This includes the IP address, the browser used, and your language settings. There are also situations when we receive info about you from others or automatically collect other info.
This is just a general overview. If you’d like to learn more about the info we collect, we go into more detail below.
Why does WeTrip.pk collect and use your personal data?
The main reason we ask for personal details is to help you organize your online Trip Reservations and ensure you get the best possible service.
We also use your personal data to contact you about the latest deals, special offers, and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation
How does WeTrip.pk share your data with third parties?
There are different parties integrated into WeTrip.pk’s services, in various ways and for various reasons. The primary reason we share your data is to provide the Trip Provider with the relevant info to complete your Trip Reservation.
We also involve other parties to provide you WeTrip.pk services. This includes, for example, financial institutions, advertisers of the WeTrip.pk corporate group, and other affiliates. In some cases, if we’re required by law, we might share your data with governmental or other authorities.
We’ll go into more detail about how the info you share with us is used and exchanged with these parties below. Read more
How does WeTrip.pk process communications that you and your Trip Provider may send via WeTrip.pk?
WeTrip.pk can help you and Trip Providers exchange info or requests about services and existing Trip Reservations through the WeTrip.pk platform.
How does WeTrip.pk make use of social media?
The use of social media may be integrated into WeTrip.pk services in various ways. These will involve us collecting some of your personal data, or the social media provider receiving some of your info.
What security and retention procedures does WeTrip.pk put in place to safeguard your personal data?
We’ve implemented a range of procedures to prevent unauthorized access to and the misuse of personal data that we process.
How does WeTrip.pk treat personal data belonging to children?
Unless indicated otherwise, WeTrip.pk is a service you’re only allowed to use if over you’re older than 18. We only process info about children with the consent of their parents or legal guardians or when the info is provided for use by the parents or legal guardians.
How can you control the personal data you’ve given to WeTrip.pk?
You have the right to review the personal data we keep about you at any time. You can request access to or deletion of your personal data contacting on contact@wetrip.pk.
Who is responsible for the processing of personal data on the WeTrip.pk website?
WETRIP SMC PRIVATE LIMITED., located in Islamabad, Pakistan, controls the processing of personal data for the provision of its services. That includes its websites and mobile apps, except for some exceptions that are clarified in this privacy statement.
What kind of personal data does WeTrip.pk collect?
Depending on the law that applies to you, we might be required to provide some additional info. If you’d like to learn more, continue reading.
Personal data you give to us.
WeTrip.pk collects and uses the info you provide us. When you make a Trip Reservation, you are (at a minimum) asked for your name and email address.
Depending on the Trip Reservation, we might also ask for your home address, phone number, payment info, date of birth, the names of any guests traveling with you, and any preferences (e.g. meal preferences, mobility restrictions) you have for your Trip.
If you need to get in touch with our customer service team, contact your Trip Provider through us, or reach out to us in a different way (e.g. social media), we’ll collect info from you there, too. This applies whether you’re contacting us with feedback or asking for help using our services.
You might also be invited to write reviews to help inform others about the experiences you had on your Trip. When you write a review on the WeTrip.pk platform, we’ll collect any info you’ve included, along with your display name and avatar (if you choose one).
There are other instances where you’ll provide us with info, as well. For example, if you’re browsing with your mobile device, you can decide to allow WeTrip.pk to see your current location or grant us access to your contacts. This helps us give you the best possible service and experience by, for example, showing you our city guides, suggesting restaurants and attractions close to your location, or making other recommendations.
If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings. This saved data can be used to help you plan and manage future Trip Reservations or benefit from other features only available to account holders, such as incentives or other benefits.
We may offer you referral programs or sweepstakes. Participating in these will involve providing us with relevant personal data.
Personal data you give us about others.
Of course, you might not just be making a Trip Reservation for yourself. You might be taking a Trip with other people or making a reservation on someone else’s behalf. In both scenarios, you’ll provide their details as part of the Trip Reservation.
If you have a WeTrip.pk for Business account, you can also keep an address book to make it easier to plan and manage business travel arrangements for others.
In some cases, you might use WeTrip.pk to share info with others. This can take the form of sharing a wish list or participating in a referral program, as described when you use the relevant feature.
At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you provide personal data about are aware that you’ve done so and that they’ve understood and accepted how WeTrip.pk uses their info (as described in this Privacy Statement).
Personal data we collect automatically.
Whether or not you end up making a Trip Reservation, when you visit our websites or apps, we automatically collect certain info. This includes your IP address, the date and time you accessed our services, the hardware, software, or internet browser you used, and info about your computer’s operating system like application versions and your language settings. We also collect information about clicks and which pages were shown to you.
If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes, and other system activity. When you make a Trip Reservation using this kind of device, our system registers how you made your reservation (on which website), and/or which site you came from when you entered the WeTrip.pk website or app.
Personal data we receive from other sources.
It’s not just the things you tell us, though – we may also receive info about you from other sources. These include business partners, such as affiliate partners, subsidiaries of the WeTrip.pk corporate group. Anything we receive from these partners may be combined with info provided by you. For example, WeTrip.pk Trip Reservation services aren’t only made available via WeTrip.pk and the WeTrip.pk apps, but are also integrated into services of affiliate partners you can find online. When you use any of these services, you provide the reservation details to our business partners who then forward your details to us.
We also integrate with third party service providers to facilitate payments between you and Trip Providers. These service providers share payment information, so we can administer and handle your Trip Reservation, making sure everything goes as smoothly as possible for you.
We also collect info when we receive a complaint about you from a Trip Provider (e.g. in the case of misconduct).
Another way we might receive data about you is through the communication services integrated into our platforms. These communication services offer you a way to contact the Trip Provider you’ve booked with to discuss your stay. In some cases, we receive metadata about these communication activities (e.g. who you are, where you called from, and the date and length of the call).
We may also receive info about you in order to show you more relevant ads, such as the additional cookie data WeTrip.pk social media partners make available to us.
When you link your WeTrip.pk user account to a social media account, you might exchange data between WeTrip.pk and that social media provider. You can always choose not to share that data.
Trip Providers may share info about you with WeTrip.pk, too. This could happen if you have support questions about a pending Trip Reservation, or if disputes or other issues arise about a Trip Reservation.
Why does WeTrip collect and use your personal data?
We use the info collected about you for various purposes. Your personal data may be used in the following ways:
Trip Reservations: First and foremost, we use your personal data to complete and administer your online Trip Reservation, which is essential for what we do. This includes sending you communications that relate to your Trip Reservation, such as confirmations, modifications, and reminders.
Customer service: We provide international customer service to help 24/7. Sharing relevant details such as reservation info or info about your user account with our global customer service staff allows us to respond when you need us. This includes helping you to contact the right Trip Provider and responding to any questions you might have about your Trip Reservation (or any other questions, for that matter).
Account facilities: WeTrip.pk users can create an account on our website. We use the info you give us to administer this account, enabling you to do a number of useful things. You can manage your Trip Reservations, take advantage of special offers, make future Trip Reservations easily, and manage your personal settings.
Managing personal settings lets you keep and share lists, share photos, view previously searched Trip Services, and check other travel-related info you’ve provided. You can also see any reviews you’ve written.
If you want, you can share certain info as part of your user account by creating a public profile under your own first name or a screen name you choose.
Marketing activities: We use your information for marketing activities. These activities include:
Using your contact info to send you regular news about travel-related products and services. You can unsubscribe from email marketing communications quickly, easily, and anytime. All you need to do is click the “Unsubscribe” link included in each newsletter or other communication.
Based on your info, individualized offers might be shown to you on the WeTrip.pk website, on mobile apps, or on third-party websites/apps (including social media sites), and the content of the site displayed to you might be personalized. These could be offers that you can book directly on the WeTrip.pk website, on co-branded sites, or other third-party offers or products we think you might find interesting.
When you participate in other promotional activities (e.g. sweepstakes, referral programs, or competitions), relevant info will be used to administer these promotions.
Communicating with you: There might be other times when we get in touch, including by email, mail, phone, or text. Which method we choose depends on the contact info you previously shared.
We process the communications you send to us. There could be a number of reasons for this, including:
Responding to and handling any requests you or your booked Trip Provider have made. WeTrip.pk also offers customers and Trip Providers various ways to exchange info, requests, and comments about Trip Providers and existing Trip Reservations via
How does weTrip.pk process communications that you and your booked Trip Provider may send via WeTrip.pk?
WeTrip.pk can offer you and Trip Providers various ways to communicate about the Trip Services and existing Trip Reservations by directing communications via WeTrip.pk. This also allows you and your Trip Provider to contact WeTrip.pk with questions about your Trip Reservation through the website, our apps, and the other channels that we provide.
How does WeTrip.pk make use of social media?
At WeTrip.pk, we use social media in different ways. We use it to facilitate the use of online reservation services, to promote our Trip Providers’ travel-related products and services, and to advertise, improve, and facilitate our own services.
The use of social media features can result in the exchange of personal data between WeTrip.pk and the social media service provider, as described below. You’re free to not use any of the social media features available to you.
Sign in with your social media account. We offer you the opportunity to sign in to a WeTrip.pk user account with one of your social media accounts. We do this to reduce the need for you to remember different usernames and passwords for different online services.
After signing in once, you’ll always be able to use your social media account to sign in to your WeTrip.pk account. You can decouple your WeTrip.pk user account from your chosen social media account anytime you want.
Integration of social media plugins: We’ve also integrated social media plugins into WeTrip.pk website and apps. This means that when you click one of the buttons (e.g. Facebook’s “Like” button), certain info is shared with these social media providers.
If you’re logged-in to your social media account at the same time, your social media provider may relate this info to your social media account. Depending on your settings, they might also display these actions on your social media profile to others in your network.
Other social media services and features. We may integrate other social media services (e.g. social media messaging) for you to interact with WeTrip.pk or your contacts about our services.
We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with WeTrip.pk through social media, your social media service provider may allow you to share info with us.
If you choose to share, you will generally be told by your social media provider which information will be shared. For example, when you sign in to a WeTrip.pk user account using your social media account, certain info may be shared with WeTrip.pk, including your email address, age, or profile pictures saved to your social media account, depending on what you authorize.
When you register with a WeTrip.pk social media app or connect to a social media messaging service without a WeTrip.pk user account, the info you choose to share with us may include the basic info available in your social media profile, including your email, status updates, and a list of your contacts.
We’ll use this info to help provide you with the service you requested, for example, to forward a message you want to send to your contacts or to create a personalized user experience on the app or our websites. It means that—if you want us to—we can customize our services to fit your needs, connecting you and your friends to the best travel destinations, as well as analyzing and enhancing our travel-related services.
Your social media provider will be able to tell you more about how they use and process your data when you connect to WeTrip.pk through them. This can include combining the personal data they collect when you use WeTrip.pk through them with info they collect when you use other online platforms also linked to your social media account.
If you decide to connect using your Facebook or Google account, review the following links for info about how these parties use data they receive: Facebook and Google.
What security and retention procedures does WeTrip.pk put in place to safeguard your personal data?
We observe reasonable procedures to prevent unauthorized access to and the misuse of personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.
We’ll keep your personal data for as long as we think necessary to enable you to use our services or to provide our services to you (including maintaining your WeTrip.pk user account, if you have one), to comply with applicable laws, to resolve any disputes, and to otherwise allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we keep about you is covered by this Privacy Statement.
For added protection, we strongly recommend setting up two-factor authentication for your WeTrip.pk account. This adds an extra authentication step to make sure anyone who gets ahold of your username and password (e.g. through phishing or social engineering) won’t be able to access your account. You can set this up in the Security section of your account settings.
How does WeTrip.pk treat personal data belonging to children?
Our services aren’t intended for children under 18, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited cases we might need to collect data for include as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances, such as features addressed to families. Again, this will only be used and collected as provided by a parent or guardian and with their consent.
If we find out that we processed info of a child under 18 without the valid consent of a parent or guardian, we reserve the right to delete it.
How can you control the personal data you’ve given to WeTrip.pk?
We want you to be in control of how your personal data is used by us. You can do this in the following ways:
You can ask us for a copy of the personal data we hold about you.
You can inform us of any changes to your personal data or ask us to correct any of the personal data we hold about you. As explained below, you can make some of these changes yourself when you have a user account.
In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways that we use your personal data.
In certain situations, you can also ask us to send the personal data you’ve given us to a third party.
Where we use your personal data on the basis of your consent, you’re entitled to withdraw that consent at any time, subject to applicable law.
Where we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law.
We rely on you to make sure that your personal info is complete, accurate, and current. Let us know about any changes to or inaccuracies in your personal info as soon as possible.
If you have a WeTrip.pk user account, you can access a lot of your personal data through our website or apps. You’ll generally find the option to add, update, or remove info we have about you in your account settings.
If any of the personal data we have about you isn’t accessible through our website or apps, you can send us a request, which won’t cost you anything.
If you want to object to your personal data being processed on the basis of legitimate interest and there’s no option to opt out directly, contact us at contact@wetrip.pk
Who is responsible for the processing of personal data via WeTrip.pk and how to contact us?
WETRIP SMC PRIVATE LIMITED. controls the processing of personal data as described in this Privacy Statement, except where explicitly stated otherwise. WETRIP SMC PRIVATE LIMITED. is a private limited liability company incorporated under the laws of the Security and Exchange Commission (SECP) of Pakistan
If you have any questions about this Privacy Statement or our processing of your personal data, contact us at contact@wetrip.pk and we’ll get back to you as soon as possible.